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Our Newsletter


By SIGN UP, do I get Newsletter emails from you?

No, there is a check option for opt-in for newsletter, however you can unsubscribe any time.


Can I modify or cancel my order?

We are unable to cancel or make changes to your order after you have placed it with us.


What payment method do you use?

We currently only accept payment through Paypal.


Do you ship to my country?

We ship to many countries, you can check when you check out.


What is your shipping rate to my country?

As you fill in the shipping address, you can check the shipping rate.


I have received my order, but something is missing.

Please contact us with your order number and missing items.


You confirmed my order, but now you are saying the item I ordered is sold out.

This rarely happens, but there might be a tiny mistakes on our inventory. In this case, we will give you back store credit.


When are you shipping my order out?

Orders are packed and shipped during business days only (Monday - Friday)  Most orders are shipped within 3 -5 business days from the order confirmation date. During the peak season, it may take longer than usual.


Can I check where my order is?

Yes! Once we send out your order, you will be receiving email notification with tracking no. and tracking link. You can also check from MY ACCOUNT page on our website.


Do you delivery to PO BOX address?

Sorry, we do not deliver to PO BOX address.


How do I return or refund?

All claims for shortages and/or defective products must be made within 10 days of receipt of shipment.

Go to MY ACCOUNT page on our website, then Completed Order > Return Item.

Before send Return or Refund request, please see our policy here.

Due to hygiene issue, carriers, beds, dishes & toys cannot be exchanged or refunded. 



Do you wholesale?

Yes! If you own a business, please submit Wholesale Application form for account approval.


I still have a question.

We are here to help you! Feel free to contact us!