SHIPPING & RETURNS

Orders are packed and shipped during business days only (Monday - Friday)  Most orders are shipped within 3 -5 business days from the order confirmation date. During the peak season, it may take longer than usual. 

WE DO NOT SHIP TO PO BOX, APO, FPO, DPO ADDRESS

ORDER CANCELATION

We are unable to cancel or make changes to your order after you have placed it with us.

RETURNS & EXCHANGES

All claims for shortages and/or defective products must be made within 10 days of receipt of shipment. Go to MY ACCOUNT page on our website, then Completed Order > Return Item. Wait for return/exchange request is authorized. Write your authorization number on package when return.

Unauthorized returns will not be accepted, and will be returned to the customer at their expense.

Defective merchandise must be returned within 20 days of initial claim for credit or exchange only.

• No returns allowed on worn / used products due to hygiene issue
• Item must be returned with original packaging and tags without damage
• No dog hair, smell, stains on items,and any other sign of use.
• Original shipping charges non-refundable.
• Gift Certificate cannot be refunded
• Due to hygiene issue, carriers, beds, dishes & toys cannot be exchanged or refunded. 

You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time.

For the first exchange of an item, you pay shipping/handling charges for the exchange. If a second exchange is necessary,shipping / handling fee will be applied.

Refunds will be given in the form of store credit only.

Shipping and handling charges are not refundable.

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

Wooflink ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.

PAYMENT

We currently only accept payment through Paypal

TERMS OF USE

By accessing, browsing and/or using this site at www.wooflink.com, you acknowledge that you have read, understood and agreed to be legally bound by these terms of use and to comply with all applicable laws and regulations. If you do not agree to the terms, you are not permitted to use the site.

GENERAL Wooflink.com ("WOOFLINK") reserves the right, in its sole discretion to update, revise, supplement and to otherwise modify these terms, and to impose new or additional terms and conditions on your use of the site from time to time. Such updates, revisions, supplements, modifications and additional rules, policies, terms and conditions (collectively referred to in these terms as "additional terms") shall be effective immediately and incorporated into these terms upon notice thereof, which may be given by any reasonable means including, without limitation, by posting to the site. You acknowledge that your continued use of the site following such notice shall be deemed to conclusively indicate your acceptance of, and agreement to, any and all such additional terms.

SITE CONTENTS You agree that you are only authorized to visit, view and to retain a single copy of the pages of use the site for your own internal use and not on behalf of any other person or entities, and that you shall not copy, duplicate, download, publish, modify or otherwise distribute any material on the site for any purpose other than for your own internal use unless otherwise specifically authorized by wooflink.com in writing. Wooflink.com posts notices and various credits on pages of the site, which you shall not remove, even in your permitted copies. The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site.

EXPORT CONTROL Hong Kong (SAR) controls the export of products and information. You agree to comply with such restrictions and not to export or re-export the content on this site (including software) to countries or persons prohibited under the export control laws. Access to such materials may not be legal by certain persons or in certain countries. By downloading such materials, you are agreeing that you are not in a country where such export is prohibited or are a person or entity to which such export is prohibited. If you access the site from outside of the united states, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. You are responsible for compliance with the laws of your local jurisdiction, including the import, export, or re-export of materials to the extent permitted under these terms.

SUBMISSIONS, POSTINGS AND EMAIL COMMUNICATIONS All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Wooflink on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Wooflink's property. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. You agree that Wooflink may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. In connection with your use of the site, you consent to wooflink.com recording any communication, electronic or otherwise, between you and wooflink.com and retaining any information and data you submit while using the site. In using the site, you may be permitted to communicate electronically with wooflink.com by sending electronic mail to us; however, you acknowledge and agree that only general information or inquiries may be submitted to us via electronic mail and any other submissions or communications on or through the site (e.g., the placement of orders) may be submitted only in accordance with the express instructions, if any, set forth on the site for such submissions or communications. Please do not send any time-sensitive communications via electronic mail to us as we cannot be responsible for responding to any such communications.

Wooflink.com may seek to gather information from the user who is suspected of violating these terms, and from any other user. Wooflink.com may suspend any user whose conduct or postings are under investigation and may remove such material from its servers as it deems appropriate and without notice. If wooflink.com believes, in its sole discretion, that such a violation has occurred, it may edit or modify any submission, posting or e-mails, remove the material permanently, cancel postings, warn users, suspend users or take other corrective action it deems appropriate. Wooflink.com will fully cooperate with any law enforcement authorities or court order requesting or directing wooflink.com to disclose the identity of anyone posting any e-mails, or publishing or otherwise making available any materials that are believed to violate these terms. You waive and hold harmless wooflink.com from any claims resulting from any action taken by wooflink.com during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either wooflink.com or law enforcement authorities.

PRODUCT COLORS Our products that appear at the site may vary, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES To the extent that this site contains links to outside services and resources, the availability and content of which Wooflink does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT WOOFLINK SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER From time to time there may be information on wooflink.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

PRICE Product prices, availability, shipping/delivery costs, types of shipping method, and terms and conditions of sale, are subject to change without advance notice. WOOFLINK is not responsible for typographical errors.

PRIVACY You can visit this site without telling us who you are or providing us with any information. We may collect the e-mail addresses of those who send us e-mail messages; however, we will not share those addresses with any other company or send unsolicited e-mail to any of the addresses we collect, except in very limited circumstances as set forth below. When you request information from wooflink.com and supply information that personally identifies you or allows us to contact you such as your e-mail addresses, you are agreeing to share that information with Wooflink, its agents, representatives and affiliates and their successors and assigns. Wooflink.com does aggregate information received and may disclose such information in aggregate for marketing and promotional purposes. We may use cookies and we obtain certain types of information when your web browser accesses www.wooflink.com. "cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We may disclose your personally identifiable information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with law or comply with legal process served upon us or our agents, representatives and affiliates, (b) protect and defend our rights or property or those of our users; or (c) protect the personal safety of our users or the public. Wooflink would like to keep your personal information accurate. Therefore, wooflink.com allows you to correct or change personally identifiable information collected by us by replying to any wooflink.com email.

INDEMNIFICATION You agree to defend, indemnify and hold Wooflink harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

GOVERNING LAW, ARBITRATION AND REMEDIES The laws of Hong Kong (SAR) (excluding any principles of conflicts of laws) govern all matters relating to or arising from your use of the site and these terms. You agree that any violation of this agreement could cause wooflink.com immediate irreparable injury, for which a remedy of damages would be inadequate, entitling it to injunctive relief, among other remedies. In the event of any dispute, the prevailing party will be entitled to recover reasonable attorney’s fees and costs of suit, in addition to any other relief to which it may be entitled.

CONTRACT ELECTRONICALLY You agree that the terms, combined with your act of using the site have the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature, including any applicable statute of frauds. You further agree that you shall not challenge the validity, enforceability or admissibility of the terms on the grounds that it was electronically transmitted or authorized. In addition, you acknowledge that you have had the opportunity to print the terms.

TERMINATION This Agreement is effective unless and until terminated by either you or Wooflink. You may terminate this Agreement at any time. Wooflink also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Wooflink's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Wooflink, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

TRADE MARKS WOOFLINK® and www.wooflink.com are tradenames and/or trademarks of Wooflink Ltd. and its affiliates.   

ENTIRE AGREEMENT The terms constitute the entire agreement between you and wooflink.com with respect to your use of the site, superseding any prior or contemporaneous agreements or understandings between you and wooflink.com relating to such subject matter.

Thank you for visiting our site.